Proven Strategies Measurable Results

I'm struggling to get new procedures to stick. Any Advice?

July 21, 2017
Implementing a new procedure is tricky. We all go to conferences, see a video, listen to a DVD, or get a great idea from talking to someone and we want to implement it at our firm immediately. We immediately communicate to our team that we want to do A, B, and C by tomorrow and send everyone into a frenzy. We may make some ground initially, but over time, it loses steam. If you are trying to implement a new procedure, we find that asking these 7 questions helps the procedure stick: What is the purpose of the procedure? What are the exact steps of the procedure? Who is respo ..

LEADERS ARE READERS...MY READING LIST

July 21, 2017
LEADERS ARE READERS...MY READING LIST - blog post image Leaders are readers. The best leaders that we know are readers. They are always looking for new concepts, ideas, and practices to bring to their team. Create your reading list and get started. Take 15 minutes a day and dive in! Micki...I don’t have the time to read! If you are like many owners, you are probably thinking that you don’t have time each week, let alone each day to read a book. I get it. I remember the days when I was running a multi-state law firm with 150+ employees and trying to juggle all of the demands being put on me, personally and professionally. Life can be, crazy ..

Question Of The Week

July 17, 2017
Question: How many cases should an attorney handle? Answer: At Vista Consulting, we get asked this question all the time. “How many cases should each attorney handle?” The answer is “it depends….” Not to be evasive, but we have seen many firms have success with many different formulas. We have seen firms where attorneys carry 20-30 cases, and firms where they carry 200-300 cases. Vastly different models, but both can be successful. When firms ask us to analyze their case counts per attorney and support personnel, we look at several things. We look at current client satisfaction  ..

Your People Are NOT Your Most Valuable Resource

July 05, 2017
Your People Are NOT Your Most Valuable Resource - blog post image What? That’s not what we’ve been told since we became managers. How can this be? It’s true, your people are not your most valuable resource….the RIGHT people are! Ok….Ok….Ok…now we get it. But how do we know if we have the right people? First, how did you hire them? Did you have an intentional process to attempt to fit the person with the position? Did you explain the position, the detailed job description, and the scorecard (how their performance will be judged) to the candidate? Did you have them explain to you why they are the right person fo ..

Jerry Parker
"Vista has been a consultant to our firm for almost 2 years. One of the best business decisions I made was to retain Vista. They know plaintiff personal injury firms A-Z. And that's how they analyze your firm, its efficiencies (or lack thereof or worse), office design/flow, reception procedures, telephone procedures, equipment of all types, etc. If you think your office is running at the top of its game and you don't need them, you're probably wrong. I can't imagine Vista not being able to improve even the best run firms. The payback from what they do is likely to be realized within the 1st 3-6 months."
- Jerry Parker
Jim Reed
"I have to confess, I was initially skeptical that Vista could significantly improve my firm. Heck, we are a small firm (4 lawyers) in a small city and have been in business for 60+ years. Frankly, we were already doing well and had managed to carve out a successful business handling personal injury and malpractice cases. But I met (and liked) Tim McKey and we were having a good year, so I thought, let’s give them a try to see if they can offer any meaningful improvement. I am happily surprised to say that hiring Vista is one of the best business decisions I ever made. Vista analyzed and made recommendations in a few key areas and helped us implement changes in those areas. In less that one year, we are already reaping substantial dividends from those simple changes. As lawyers, we think we are pretty smart and know our business pretty well, but I can tell you that inviting an outside set of experienced eyes to take a close look at the way your firm operates WILL reveal many things you never saw and many areas for improvement. If you want to REALLY learn about your firm and how to improve it, I HIGHLY recommend a consultation with Vista."
- Jim Reed / Owner
John Michael Bailey
"From operations to accounting, from marketing to income production, the team at Vista has done it all and seen it all. They bring all of the experience and commitment to excellence to bear and work with you to achieve the results that you have dreamed of, but been unable to reach. I know it works, I am living it."
- John Michael Bailey