Proven Strategies Measurable Results

Measuring & Judging

February 04, 2014
Measuring & Judging - blog post image As an accountant by training, my tendency is to attempt to measure everything in business and make decisions based on those measurements. Measurements… like how many calls came in, how many were converted to customers, how much did each customer spend, how long did you work, and how many widgets did you produce, etc…you know…counting things! In fact, we have been known to say, “What you can measure, you can manage”. In the world of repetitive tasks, such as an assembly line process, this perspective may be very successful. But the business world of today has m ..

Not in the Box Score

January 24, 2014
Not in the Box Score - blog post image It is the base runner who makes a hard slide into second to break up the double play, the infielder who dives and turns a sure double into a single, the batter who fouls off 10 pitches before he gets a hit. It is the volleyball player who saves ball after ball from hitting the floor after a wild pass. It is the quarterback who runs down a faster defensive back after an interception to save a sure go ahead touchdown. It is the leader who, when all appears lost, motivates his team to dig deeper, to try harder, and to never ever quit. None of the above will show up in the newspaper b ..

Office Managers, HR Professionals and Trainers-When does your firm need them?

January 22, 2014
Office Managers, HR Professionals and Trainers-When does your firm need them? - blog post image You have an Office Manager, but is it time to also hire a Human Resources Manager? How do you know? Is this a full time or part-time position? Can you move an existing employee into this role? These are some of the basic questions you should ask as the size of the team in your organization grows. 1. Start with an Office Manager. The first administrative position a small firm requires is that of an Office Manager. This person is typically responsible for everything from facilities management to hiring, and just about everything in- between. When a firm is small, (5 – 20 total sta ..

5 Tips for Getting Big Projects to the Finish Line

January 15, 2014
5 Tips for Getting Big Projects to the Finish Line - blog post image At Vista Consulting we have the privilege of working with plaintiff personal firms of many different sizes and in many different markets. We often get asked by our clients what is the most important characteristic of a COO/Office Manager or Managing Partner. There are several important characteristics, but one that is essential is the ability to juggle the day-to-day pressing issues and not lose sight of long term goals. If you are a fan of the late Steven Covey you are familiar with his Four Quadrants of Time Management. The concept of the four quadrants is that all activities can b ..
Paul B. Harding
"As our firm grew, it became difficult to track the progress of cases through the various units, along with the customer service provided to our clients. VISTA developed dashboards for all this and more! When viewing our dashboard, I now have all the important data at my fingertips: client contact, file review, the number of demands filed, files placed in suit, and so much more! Our unit managers also use these tools to ensure that attorneys and staff are staying on-track. As Managing Partner, I am pulled in many directions at once and am often out of the office — the dashboard allows me to zero in on issues as they develop, regardless of my location or the time of day. Great solution for us!"
- Paul B. Harding / Managing Partner
Wendy and David Share
“We met with Vista for a strategic planning session as our firm is at the crossroads and we wanted some outside perspective to help us with our planning. Vista provided a very focused environment so that we could develop our “Painted Picture” or 5-year plan. As we were very involved in the process, the conclusions we arrived at were not surprising to us, but having a road map to help us take the next step has been very beneficial to us. We have been working on the required steps and are making progress, and we do always come back to the Painted Picture and the principles we discussed in realizing our objectives. It is very much an ongoing process, and we know Vista is there for us, if and when we need their further input and objective perspective. Vista’s knowledge of the inner working of Plaintiff Personal Injury law firms allowed them to offer their insight and perspective to our unique circumstances. The fact that we are in Canada proved to be no barrier to understanding what our firm is all about.”
- Wendy and David Share
Jerry Parker
"Vista has been a consultant to our firm for almost 2 years. One of the best business decisions I made was to retain Vista. They know plaintiff personal injury firms A-Z. And that's how they analyze your firm, its efficiencies (or lack thereof or worse), office design/flow, reception procedures, telephone procedures, equipment of all types, etc. If you think your office is running at the top of its game and you don't need them, you're probably wrong. I can't imagine Vista not being able to improve even the best run firms. The payback from what they do is likely to be realized within the 1st 3-6 months."
- Jerry Parker