Proven Strategies Measurable Results

3 Ways to Grow a Plaintiff Law Firm (and there are only 3)

May 31, 2017
3 Ways to Grow a Plaintiff Law Firm (and there are only 3) - blog post image In most businesses, there are really 4 ways to grow the operation: Increase the number of customers; Increase the transaction frequency; Increase the average value of each revenue generating interaction, and; Increase the efficiency and effectiveness of each business process. For plaintiff firms, scratch Number 2. Though some clients are repeat clients, your firm cannot count on repeat cases from the same plaintiff. Number 1: Increase the number of clients/cases the firm handles. The importance of getting more clients for your firm in a cost effective manner is paramount. ..

How many cases should each attorney handle?

January 26, 2017
At Vista Consulting, we get asked this question all the time. “How many cases should each attorney handle?” The answer is “it depends…” Not to be evasive, but we have seen many firms have success with many different formulas. We have seen firms where attorneys carry 20-30 cases, and firms where they carry 200-300 cases. Vastly different models, but both can be successful. When firms ask us to analyze their case counts per attorney and support personnel, we look at several things. We look at current client satisfaction through surveys and percentage of business that comes from non-ma ..

Team Huddles--Making them Work for Your Firm

January 20, 2017
Team Huddles--Making them Work for Your Firm - blog post image Nearly everyone is familiar with a “huddle.” It is the quick meeting that the quarterback holds with his offense before they run a play. It keeps everyone on the same page and communicates vital information before things get crazy. In Verne Harnish’s book, “The Rockefeller Habits”, he talks about the importance of having huddles with your team at your company. I also believe that they are a very important tool in running your firm and when you get them right, they can be powerful. However, I have also seen firms get them wrong and they can be tedious, boring and sap energy from the off ..

Let Your Team Exercise Their Decision Making Muscle

January 19, 2017
Let Your Team Exercise Their Decision Making Muscle - blog post image When you make a decision, you are exercising your “decision making” muscle. The more you do it, the stronger it gets and the more confidence you gain in your ability to make decisions. You can feel this happening, after you make a tough decision, other decisions often seem much easier to make. This is the same with your team. When they exercise their decision making ability, they get stronger and better at making decisions in the future. Let your team make decisions on their own so that they can build their decision making muscles. Here are some warning signs of a team that doesn ..
Jim Reed
"I have to confess, I was initially skeptical that Vista could significantly improve my firm. Heck, we are a small firm (4 lawyers) in a small city and have been in business for 60+ years. Frankly, we were already doing well and had managed to carve out a successful business handling personal injury and malpractice cases. But I met (and liked) Tim McKey and we were having a good year, so I thought, let’s give them a try to see if they can offer any meaningful improvement. I am happily surprised to say that hiring Vista is one of the best business decisions I ever made. Vista analyzed and made recommendations in a few key areas and helped us implement changes in those areas. In less that one year, we are already reaping substantial dividends from those simple changes. As lawyers, we think we are pretty smart and know our business pretty well, but I can tell you that inviting an outside set of experienced eyes to take a close look at the way your firm operates WILL reveal many things you never saw and many areas for improvement. If you want to REALLY learn about your firm and how to improve it, I HIGHLY recommend a consultation with Vista."
- Jim Reed / Owner
Jerry Parker
"Vista has been a consultant to our firm for almost 2 years. One of the best business decisions I made was to retain Vista. They know plaintiff personal injury firms A-Z. And that's how they analyze your firm, its efficiencies (or lack thereof or worse), office design/flow, reception procedures, telephone procedures, equipment of all types, etc. If you think your office is running at the top of its game and you don't need them, you're probably wrong. I can't imagine Vista not being able to improve even the best run firms. The payback from what they do is likely to be realized within the 1st 3-6 months."
- Jerry Parker
John Michael Bailey
"From operations to accounting, from marketing to income production, the team at Vista has done it all and seen it all. They bring all of the experience and commitment to excellence to bear and work with you to achieve the results that you have dreamed of, but been unable to reach. I know it works, I am living it."
- John Michael Bailey