Proven Strategies Measurable Results

Change

December 26, 2013
Change - blog post image The only thing that is truly consistent is change! Charles Darwin said that it is not the strongest of the species that survive, or the most intelligent, it is the one most responsive to change. While I do not buy in to all of Darwin’s theories, I think this thought is on the money. The difference with humans, as opposed to all others in the animal kingdom, is that the human is capable of making a conscious choice to change… to adapt, to be flexible, to think and adjust, etc. (I also think we humans are the only animals to put ice in our drinks…but that is for anothe ..

Unknown Unknowns

December 12, 2013
Unknown Unknowns - blog post image Currently our firm, Vista Consulting, is working with 2 clients that are facing some very large decisions. The details surrounding the decisions are not relevant; however, the decisions themselves are very relevant. Sound like double talk? Not really. What I mean is… that the result of the decisions are not relevant to this article…but the decision making process is very relevant. I have often related to my children that neither I, nor they, will always make the right decision, but we should always make decisions right. (For the record, I, myself did make a  ..

Vision-It is Important

December 12, 2013
Vision-It is Important - blog post image Some owners believe that creating a Vision for their firm is something only business consultants do or suggest and a “not very important” exercise. They may also feel that their firm is not big or sophisticated enough to look far into the future. “We just have to get it done now!” Never mind that they have no clear definition of what “it” is. I’d like to site 2 influential sources that think otherwise concerning the importance of developing a firm vision. In his acclaimed book, The Seven Habits of Highly Effective People, Dr. Steven Covey’s second habit is, “Begin with the end in min ..

What's Valuable?

December 06, 2013
What's Valuable? - blog post image Over the past week or so I have been preparing for an approximate 2 hour presentation to one of my customer’s team at their annual retreat. The topic that the customer asked that I concentrate on is “business planning”. My mind has been whirling with different thoughts and stories that I hope will motivate the group to plan, but even further than just plan, I hope they will take action and implement their plans. Now that I have completed the preparation for the presentation I am able to step back and attempt to assess the value to be delivered by the concepts and ideas that I will be ..
Paul B. Harding
"As our firm grew, it became difficult to track the progress of cases through the various units, along with the customer service provided to our clients. VISTA developed dashboards for all this and more! When viewing our dashboard, I now have all the important data at my fingertips: client contact, file review, the number of demands filed, files placed in suit, and so much more! Our unit managers also use these tools to ensure that attorneys and staff are staying on-track. As Managing Partner, I am pulled in many directions at once and am often out of the office — the dashboard allows me to zero in on issues as they develop, regardless of my location or the time of day. Great solution for us!"
- Paul B. Harding / Managing Partner
Jerry Parker
"Vista has been a consultant to our firm for almost 2 years. One of the best business decisions I made was to retain Vista. They know plaintiff personal injury firms A-Z. And that's how they analyze your firm, its efficiencies (or lack thereof or worse), office design/flow, reception procedures, telephone procedures, equipment of all types, etc. If you think your office is running at the top of its game and you don't need them, you're probably wrong. I can't imagine Vista not being able to improve even the best run firms. The payback from what they do is likely to be realized within the 1st 3-6 months."
- Jerry Parker
Kenny Harrell
“The Joye Law Firm would whole-heartedly recommend Vista Consulting’s services. It’s been nearly two years since Vista did the initial needs assessment at our firm, followed by several weeks of ‘boots on the ground’ work. With the benefit of hindsight, I can easily say that improvements we’ve made as the result of their services have easily more than paid for the costs of the same (and that was probably true a few months in.) This is true based on improvements in our case management efficiency and especially in regard to better intake procedures. Our average new cases per month have increased 50%, and this is due in large part on our doing a better job of following up on potential new clients.”
- Kenny Harrell / Managing Partner