Proven Strategies Measurable Results

Budgeting (Exactly What Does That Mean?)

August 09, 2017
Budgeting (Exactly What Does That Mean?) - blog post image Most firm (business) owners begin to think about how their business has performed for the year and also begin thinking about how to improve upon that performance for the next calendar year around November. Without a target to measure against, performance is usually simply measured against how the firm did last year. Although better than no measuring stick at all, “better than last year” is not the optimum standard for which to gauge financial performance. Ok…what is the optimum? Answer: a well prepared budget of expenses and a projection of expected revenue compared to actual pe ..

Your People Are NOT Your Most Valuable Resource

July 05, 2017
Your People Are NOT Your Most Valuable Resource - blog post image What? That’s not what we’ve been told since we became managers. How can this be? It’s true, your people are not your most valuable resource….the RIGHT people are! Ok….Ok….Ok…now we get it. But how do we know if we have the right people? First, how did you hire them? Did you have an intentional process to attempt to fit the person with the position? Did you explain the position, the detailed job description, and the scorecard (how their performance will be judged) to the candidate? Did you have them explain to you why they are the right person fo ..

3 Ways to Grow a Plaintiff Law Firm (and there are only 3)

May 31, 2017
3 Ways to Grow a Plaintiff Law Firm (and there are only 3) - blog post image In most businesses, there are really 4 ways to grow the operation: Increase the number of customers; Increase the transaction frequency; Increase the average value of each revenue generating interaction, and; Increase the efficiency and effectiveness of each business process. For plaintiff firms, scratch Number 2. Though some clients are repeat clients, your firm cannot count on repeat cases from the same plaintiff. Number 1: Increase the number of clients/cases the firm handles. The importance of getting more clients for your firm in a cost effective manner is paramount. ..

How many cases should each attorney handle?

January 26, 2017
At Vista Consulting, we get asked this question all the time. “How many cases should each attorney handle?” The answer is “it depends…” Not to be evasive, but we have seen many firms have success with many different formulas. We have seen firms where attorneys carry 20-30 cases, and firms where they carry 200-300 cases. Vastly different models, but both can be successful. When firms ask us to analyze their case counts per attorney and support personnel, we look at several things. We look at current client satisfaction through surveys and percentage of business that comes from non-ma ..

Paul B. Harding
"As our firm grew, it became difficult to track the progress of cases through the various units, along with the customer service provided to our clients. VISTA developed dashboards for all this and more! When viewing our dashboard, I now have all the important data at my fingertips: client contact, file review, the number of demands filed, files placed in suit, and so much more! Our unit managers also use these tools to ensure that attorneys and staff are staying on-track. As Managing Partner, I am pulled in many directions at once and am often out of the office — the dashboard allows me to zero in on issues as they develop, regardless of my location or the time of day. Great solution for us!"
- Paul B. Harding / Managing Partner
Jim Reed
"I have to confess, I was initially skeptical that Vista could significantly improve my firm. Heck, we are a small firm (4 lawyers) in a small city and have been in business for 60+ years. Frankly, we were already doing well and had managed to carve out a successful business handling personal injury and malpractice cases. But I met (and liked) Tim McKey and we were having a good year, so I thought, let’s give them a try to see if they can offer any meaningful improvement. I am happily surprised to say that hiring Vista is one of the best business decisions I ever made. Vista analyzed and made recommendations in a few key areas and helped us implement changes in those areas. In less that one year, we are already reaping substantial dividends from those simple changes. As lawyers, we think we are pretty smart and know our business pretty well, but I can tell you that inviting an outside set of experienced eyes to take a close look at the way your firm operates WILL reveal many things you never saw and many areas for improvement. If you want to REALLY learn about your firm and how to improve it, I HIGHLY recommend a consultation with Vista."
- Jim Reed / Owner
David Miller
Vista's core team is a tripod of experts helping to shape me into a better Managing Attorney. They do it without fear and with so much grace, humility, and patience! And they throw a great party after the hard work all day! #OurConsultantsAreBetterThanYours #Guaranteed
- David Miller / Managing Attorney