Proven Strategies Measurable Results

TOP 7 MISTAKES LAW FIRMS MAKE DURING INTAKE: #1 THE SILENT KILLER

August 07, 2017
TOP 7 MISTAKES LAW FIRMS MAKE DURING INTAKE: #1 THE SILENT KILLER - blog post image At Vista we have audited the intake processes, systems, and personnel of firms all over the country. Intake is one of the few things at your firm where you can fix something today and see big results tomorrow. We enjoy analyzing the process step by step and finding inefficiencies that increase our clients’ signups without increasing their spend. There are several common things that we see firms struggle with, but there is one that very few pay attention to, yet it costs them thousands of dollars (sometimes hundreds of thousands) a year in lost revenue. What is it? The mistake many fir ..

Apply Sam Walton’s Customer Service Commandments To Your Firm

July 31, 2017
Say what you want about Wal-Mart today, when Sam Walton was building this multi-national company, he was fanatical about client service. He was adamant that his leadership team was not only familiar with, but followed 11 Customer Service Commandments. We could all do well by adapting these concepts to our firms. Here they are (replaced “customers” with “clients” and “business” with “firm”): Our clients are the most important people in our firm. Clients are not dependent upon us; we are dependent upon them. Clients are not interruptions of our work; they are the purpose of our wor ..

LEADERS ARE READERS...MY READING LIST

July 21, 2017
LEADERS ARE READERS...MY READING LIST - blog post image Leaders are readers. The best leaders we know are readers. They are always looking for new concepts, ideas, and practices to bring to their team. Create your reading list and get started. Take 15 minutes a day and dive in! Micki...I don’t have the time to read! If you are like many owners, you are probably thinking you don’t have time each week, let alone each day, to read a book. I get it. I remember the days when I was running a multi-state law firm with 150+ employees and trying to juggle all of the demands being put on me, personally and professionally. Life can be crazy. However, ..

Your People Are NOT Your Most Valuable Resource

July 05, 2017
Your People Are NOT Your Most Valuable Resource - blog post image What? That’s not what we’ve been told since we became managers. How can this be? It’s true, your people are not your most valuable resource….the RIGHT people are! Ok….Ok….Ok…now we get it. But how do we know if we have the right people? First, how did you hire them? Did you have an intentional process to attempt to fit the person with the position? Did you explain the position, the detailed job description, and the scorecard (how their performance will be judged) to the candidate? Did you have them explain to you why they are the right person fo ..
Paul B. Harding
"As our firm grew, it became difficult to track the progress of cases through the various units, along with the customer service provided to our clients. VISTA developed dashboards for all this and more! When viewing our dashboard, I now have all the important data at my fingertips: client contact, file review, the number of demands filed, files placed in suit, and so much more! Our unit managers also use these tools to ensure that attorneys and staff are staying on-track. As Managing Partner, I am pulled in many directions at once and am often out of the office — the dashboard allows me to zero in on issues as they develop, regardless of my location or the time of day. Great solution for us!"
- Paul B. Harding / Managing Partner
Jerry Parker
"Vista has been a consultant to our firm for almost 2 years. One of the best business decisions I made was to retain Vista. They know plaintiff personal injury firms A-Z. And that's how they analyze your firm, its efficiencies (or lack thereof or worse), office design/flow, reception procedures, telephone procedures, equipment of all types, etc. If you think your office is running at the top of its game and you don't need them, you're probably wrong. I can't imagine Vista not being able to improve even the best run firms. The payback from what they do is likely to be realized within the 1st 3-6 months."
- Jerry Parker
Kenny Harrell
“The Joye Law Firm would whole-heartedly recommend Vista Consulting’s services. It’s been nearly two years since Vista did the initial needs assessment at our firm, followed by several weeks of ‘boots on the ground’ work. With the benefit of hindsight, I can easily say that improvements we’ve made as the result of their services have easily more than paid for the costs of the same (and that was probably true a few months in.) This is true based on improvements in our case management efficiency and especially in regard to better intake procedures. Our average new cases per month have increased 50%, and this is due in large part on our doing a better job of following up on potential new clients.”
- Kenny Harrell / Managing Partner