Proven Strategies Measurable Results

Your People Are NOT Your Most Valuable Resource

July 05, 2017
Your People Are NOT Your Most Valuable Resource - blog post image

What? That’s not what we’ve been told since we became managers. How can this be?

It’s true, your people are not your most valuable resource….the RIGHT people are!

Ok….Ok….Ok…now we get it. But how do we know if we have the right people?

First, how did you hire them?

Did you have an intentional process to attempt to fit the person with the position? Did you explain the position, the detailed job description, and the scorecard (how their performance will be judged) to the candidate? Did you have them explain to you why they are the right person for that particular job? Did you allow them to shadow someone currently performing these tasks in your firm? Did you allow other members of your team with whom he/she will be working to assess the “fit” in the operation? Is the compensation offered/expected commensurate with the position?

Answering these questions in the affirmative will put you and your team in the place of most potential to succeed in hiring the right person. No….there will never be 100% assurance we will hit a home run in this process. But going through the above steps will certainly raise your batting average!

Second, what if a current team member is underperforming?

Before any more formal evaluation, a performance/attitude assessment should be thought out. In other words, is it truly a performance issue or an attitude issue? If it is an attitude issue, a serious crucial conversation must be had with the team member explaining your perception. Then, observation of behavior changes (or not) should occur. If positive, great! If not, it may be time to provide the employee with an opportunity to find the right fit in another organization.

If attitude is not the issue, management MUST evaluate if it has provided the team member TTE (Tools, Training, and an explanation of Expectations). By assuming that the employee should just “get it,” we are doing them a disservice. Without the proper tools, training, and understanding of what is expected, how can the team member truly excel? Yes, some do just “get it,” but most will not…and this is not a people problem most of the time, but a failure of management.

If management explained to me that my job, and their expectation, was that I dunk a basketball, obviously I would know what is expected of me. But if they simply told me that, without giving me the proper tools (a trampoline) and training (how to use the tramp), I would still be unable to perform up to par. Telling me I am failing without TTE does nothing but further frustrate my actual performance and may then lead to an attitude issue.

For your team to perform at potential, maybe it is time for an assessment of management’s performance. Have we done our job in providing TTE to every member in our organization? If not, don’t point at the employee’s lack of performance… assess management’s!

As Pogo once said, “We have met the enemy, and he is us.”

David Miller
Vista's core team is a tripod of experts helping to shape me into a better Managing Attorney. They do it without fear and with so much grace, humility, and patience! And they throw a great party after the hard work all day! #OurConsultantsAreBetterThanYours #Guaranteed
- David Miller / Managing Attorney
Richard Harris
"After founding and managing one of Nevada’s largest personal injury law firms for over 30 years, and teaching law practice management, I didn’t think there was much a consultant could do for me. I initially asked Vista, “Why would I pay you to tell me what’s wrong with my firm – when I already know it?” Their response was, “We’ll help you fix it.” That had actually never occurred to me, which showed how much I needed them. Beginning with the onsite visit and comprehensive Needs Assessment, the Vista team not only helped fix what I already knew needed attention, I’m pleased to admit they revealed and helped us resolve several problem areas I previously didn’t know about. Not only that, through consistent coaching conferences and initiation of dynamic reporting of key performance indicators, Vista trained and transitioned a new management team to take our firm to the next level. I’m completely satisfied with Vista and recommend their services to any firm, large or small."
- Richard Harris
Jim Reed
"I have to confess, I was initially skeptical that Vista could significantly improve my firm. Heck, we are a small firm (4 lawyers) in a small city and have been in business for 60+ years. Frankly, we were already doing well and had managed to carve out a successful business handling personal injury and malpractice cases. But I met (and liked) Tim McKey and we were having a good year, so I thought, let’s give them a try to see if they can offer any meaningful improvement. I am happily surprised to say that hiring Vista is one of the best business decisions I ever made. Vista analyzed and made recommendations in a few key areas and helped us implement changes in those areas. In less that one year, we are already reaping substantial dividends from those simple changes. As lawyers, we think we are pretty smart and know our business pretty well, but I can tell you that inviting an outside set of experienced eyes to take a close look at the way your firm operates WILL reveal many things you never saw and many areas for improvement. If you want to REALLY learn about your firm and how to improve it, I HIGHLY recommend a consultation with Vista."
- Jim Reed / Owner