Aria Resort & Casino
Las Vegas, NV
Single day pricing per firm:
1st attendee — $1,250
2nd attendee — $1,000
Each additional attendee — $850/each
Up to an additional 10% discount will apply for multi-day attendance.
For additional questions, please email us.
Defining & Cultivating Leadership, Management, & Culture
- Setting the Journey – Leadership vs. Management
- Communication Breakdown and Collaboration
- Different Personalities Getting on the Same Page
- Building Thriving Teams from On-Board to Daily Culture
- Roundtable Q & A
The COO – Role & Responsibilities
- Getting Clarity with Your Role
- How Successful Firms Utilize the COO
- Getting to Know Your Team
- Holding Teams Accountable
- Building Teams from On-Board to Culture
- Monthly Management Meetings
- Roundtable Q & A
- Intake Terminology
- Intake Questionnaire
- Quality Control for Your Intake Team
- Chase Calls Protocol
- Intake Forms, Reports, & Dashboards
- Intake Director Role & Responsibilities
- Chats, Walk-ins, & Other Types of Intakes
- Recording & Auditing Calls
- Techniques to Convert Potentials into Clients
- Roundtable Q & A
"Vista has been a consultant to our firm for almost 2 years. One of the best business decisions I made was to retain Vista. They know plaintiff personal injury firms A-Z. And that's how they analyze your firm, its efficiencies (or lack thereof or worse), office design/flow, reception procedures, telephone procedures, equipment of all types, etc. If you think your office is running at the top of its game and you don't need them, you're probably wrong. I can't imagine Vista not being able to improve even the best run firms. The payback from what they do is likely to be realized within the 1st 3-6 months."
- Jerry Parker
"I have to confess, I was initially skeptical that Vista could significantly improve my firm. Heck, we are a small firm (4 lawyers) in a small city and have been in business for 60+ years. Frankly, we were already doing well and had managed to carve out a successful business handling personal injury and malpractice cases. But I met (and liked) Tim McKey and we were having a good year, so I thought, let’s give them a try to see if they can offer any meaningful improvement. I am happily surprised to say that hiring Vista is one of the best business decisions I ever made. Vista analyzed and made recommendations in a few key areas and helped us implement changes in those areas. In less that one year, we are already reaping substantial dividends from those simple changes. As lawyers, we think we are pretty smart and know our business pretty well, but I can tell you that inviting an outside set of experienced eyes to take a close look at the way your firm operates WILL reveal many things you never saw and many areas for improvement. If you want to REALLY learn about your firm and how to improve it, I HIGHLY recommend a consultation with Vista."
- Jim Reed / Owner
"As our firm grew, it became difficult to track the progress of cases through the various units, along with the customer service provided to our clients. VISTA developed dashboards for all this and more! When viewing our dashboard, I now have all the important data at my fingertips: client contact, file review, the number of demands filed, files placed in suit, and so much more! Our unit managers also use these tools to ensure that attorneys and staff are staying on-track. As Managing Partner, I am pulled in many directions at once and am often out of the office — the dashboard allows me to zero in on issues as they develop, regardless of my location or the time of day. Great solution for us!"
- Paul B. Harding / Managing Partner